Política de reembolso

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at inovan.corp@outlook.com. Please note that returns will need to be sent to the following address:

 

 Return Address:


Elevator Lobby 4
Tengsheng Intelligent Equipment Co., Ltd.
No. 12 Zhisheng Road
Xiegang Town, Dongguan City
Guangdong Province
Mr. Wu
17679293663



If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at inovan.corp@outlook.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at inovan.corp@outlook.com.




Refund & Return Policy

 


Last Updated: October 2025


At VIVOMOR, your satisfaction is our highest priority. We take great care in crafting and curating every piece from limited-edition designs to home décor  and we want you to feel confident in every purchase. If for any reason you are not fully satisfied with your order, our return and refund policy is here to help.

 

 

 

1. Returns

 

 

  • You may return most new, unopened items within 14 days of receiving your order for a full refund.

  • Items must be unused, in their original packaging, and in the same condition as received.

  • Please note that personalized items, intimate wear, digital goods, or final sale items are non-returnable. These exceptions will be clearly stated in the product description.

 

 

 

 

2. Return Process

 

 

  1. To start a return, please contact our customer care team at: inovan.corp@outlook.com  with your order number and reason for return.

  2. Once your request is approved, we’ll provide detailed return instructions.

  3. Customers are responsible for return shipping costs, unless the item is defective or incorrect.

 

 

 

 

3. Refunds

 

 

  • Refunds are processed once the returned item has been received and inspected.

  • The refund will be issued to your original payment method within 5–10 business days, depending on your bank or payment provider.

  • If the returned item shows signs of use or damage, a partial refund may be applied.

 

 

 

 

4. Exchanges

 


At this time, we do not offer direct exchanges.

To exchange an item, please return it for a refund and place a new order for your preferred item.

 

 

 

5. Damaged or Defective Items

 


If your item arrives damaged or defective, please contact us within 7 days of delivery at: inovan.corp@outlook.com , including your order number and a clear photo of the issue.

We will arrange for a replacement or full refund at no additional cost to you.

 

 

 

6. Shipping

 

 

  • Original shipping costs are non-refundable.

  • Return shipping is the responsibility of the customer, unless the return is due to a defective or incorrect item.

 

 

 

 

7. Contact Us

 


For any questions or assistance regarding returns or refunds, our customer support team is here to help:


📧 Email: inovan.corp@outlook.com

🌐 Website: www.vivomor.com

 

 

Thank you for choosing VIVOMOR — where artistry meets everyday living.

Your satisfaction and trust mean everything to us.